Contact Us
Your Questions Matter to Us
At Olttree, we want every customer to have access to helpful information throughout their shopping experience.
Whether you need assistance choosing a beauty product, understanding product details, checking an order, or arranging an after-sales request, our customer support team is available to help.
Reach Our Support Team
Email: service@olttree.com
Phone: +86 18392968228
For enquiries about an existing purchase, please provide your order number and the email address used during checkout.
Business Information
Brand Name: Olttree
Company Name: Shaanxi Chenrun Daohao Technology Co., Ltd.
Business Address:
Room G165, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.
Product Questions
Need more information before purchasing?
You can contact us about product descriptions, ingredients where provided, sizes, shades, product features, usage instructions, or other details shown on our product pages.
We recommend checking the relevant product listing carefully before placing an order.
Order and Payment Assistance
If you have a question about checkout, payment confirmation, order processing, or an order update, please email us with your purchase details.
Our team will review the information and help you understand the available options.
Delivery Support
If tracking information is unavailable, your parcel is delayed, or a delivery issue occurs, please send us your order number and tracking details.
We will review the shipment information and assist with the appropriate follow-up.
Returns and Refunds
All return and refund requests should be submitted to our support team before any product is shipped back.
Once your request has been reviewed, we will provide the applicable instructions and designated return location.
Please do not use our registered company address as a return destination without prior authorization.
We appreciate your interest in Olttree and look forward to assisting you.