Privacy Policy

Last Updated: November 11, 2026

This Privacy Policy explains how Shaanxi Chenrun Daohao Technology Co., Ltd., operating the online store under the brand name Olttree ("we," "us," or "our"), collects, uses, retains, and shares personal information when you browse our website, purchase beauty and personal care products, or communicate with our team.

Our store uses Shopify to support online shopping, checkout, and order administration.

1. Information We May Obtain

Depending on how you use our website, we may collect the following types of information.

Contact and Identity Details

Your name, email address, telephone number, billing information, and shipping address.

Purchase History

Order numbers, selected products, purchase amounts, payment status, shipping records, and information relating to cancellations, returns, and refunds.

Payment-Related Details

We may receive payment confirmation records and transaction references needed to verify purchases and issue refunds. Sensitive payment credentials are generally handled by the relevant payment providers.

Customer Account Details

If you register an account, we may collect account credentials, saved preferences, and related settings.

Device and Website Activity

This may include IP addresses, browser type, device information, operating systems, network information, pages visited, referral sources, and website interactions.

Communications and Customer Service Records

We may retain emails, messages, photographs, videos, and other information you voluntarily provide when asking about products, ingredients, product usage, orders, or after-sales matters.

2. Sources of Information

Personal information may be obtained when:

  • You submit information during checkout or account registration.

  • You communicate with our customer support team.

  • Cookies and similar technologies collect website activity information.

  • Shopify and other service providers support our store operations.

  • Payment, shipping, and fulfillment partners provide relevant transaction information.

  • Information is obtained from other lawful sources where permitted.

3. How We Use Personal Information

We may process information for the following purposes:

  • Operating and maintaining the Olttree online store.

  • Confirming purchases and processing payments.

  • Preparing and delivering beauty and personal care products.

  • Sending order confirmations and tracking updates.

  • Answering questions about product details and usage information.

  • Managing order changes, cancellations, returns, and refunds.

  • Maintaining customer accounts and preferences.

  • Detecting suspicious transactions and protecting against fraud.

  • Monitoring website performance and improving store services.

  • Sending promotional communications where permitted by law.

  • Maintaining business records and complying with applicable legal requirements.

We aim to use personal information only for legitimate business purposes consistent with applicable law.

4. Cookies and Related Technologies

Our website may use cookies, pixels, and similar technologies to support shopping cart functions, remember preferences, facilitate checkout, understand visitor activity, and improve website performance.

Certain technologies may also support advertising and marketing activities where applicable.

You may manage available cookie preferences through your browser settings or website privacy controls.

Please note that disabling essential cookies may affect shopping cart and checkout functions.

Where applicable law requires consent before non-essential tracking technologies are used, appropriate consent controls will be provided.

5. Disclosure to Service Providers

We may share relevant personal information with service providers that assist with our operations, including:

  • Shopify and e-commerce technology providers.

  • Payment processors and financial institutions.

  • Shipping carriers and logistics companies.

  • Warehousing and order fulfillment partners.

  • Customer service and communication platforms.

  • Website analytics and technical providers.

  • Advertising partners where applicable.

  • Fraud prevention and security providers.

Information is shared only to the extent reasonably necessary for the relevant service.

We may also disclose information when required by law, in response to valid legal procedures, or when reasonably necessary to protect our customers, business, and legal interests.

6. Shopify and External Services

Shopify provides the e-commerce infrastructure supporting our website.

Information submitted through our store may be processed by Shopify and other providers involved in checkout, payment processing, and order administration.

These providers may handle information according to their own privacy policies.

For more information, please review the Shopify Privacy Policy.

Our website may contain links to external websites. We do not control the privacy practices of independently operated third-party websites.

7. Data Retention and Protection

We retain personal information for periods reasonably necessary to fulfill purchases, provide customer support, manage delivery, process refunds, maintain transaction records, prevent fraud, resolve disputes, and meet legal requirements.

Retention periods depend on the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and organizational safeguards intended to reduce the risk of unauthorized access, alteration, loss, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Where information is no longer required, we will take appropriate steps to delete or anonymize it where applicable.

8. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may be entitled to:

  • Request access to personal information we maintain.

  • Ask us to correct inaccurate information.

  • Request deletion of eligible information.

  • Obtain details about certain processing activities.

  • Exercise available choices concerning promotional communications.

You may submit a privacy request by contacting:

service@olttree.com

We may need to verify your identity before processing certain requests.

Some records may be retained where necessary for legal compliance, transaction documentation, fraud prevention, or dispute resolution.

Promotional emails may be unsubscribed from using the instructions included in those messages. Essential purchase and delivery communications may still be sent.

9. Children's Privacy

Our website is intended for a general audience and is not specifically designed to collect personal information from children.

We do not knowingly collect children's personal information in violation of applicable law.

If you believe a child has submitted personal information improperly, please contact service@olttree.com so we can review the situation.

10. International Data Transfers

Olttree is operated by Shaanxi Chenrun Daohao Technology Co., Ltd., a company based in China.

Our e-commerce platform and service providers may operate across different countries. Therefore, personal information may be stored or processed outside your country of residence.

Where required by applicable law, appropriate safeguards will be applied to international transfers.

11. Policy Updates

We may revise this Privacy Policy to reflect changes in our business, website functions, service providers, or legal obligations.

Any updated version will be published on this page with a revised date.

Where required by law, additional notice will be provided for significant changes.

12. Business and Privacy Contact

For questions about this policy or requests involving personal information, contact:

Brand Name: Olttree

Company Name: Shaanxi Chenrun Daohao Technology Co., Ltd.

Email: service@olttree.com

Phone: +86 18392968228

Business Address:

Room G165, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.