Shipping & Delivery Policy

Last Updated: November 11, 2026

Olttree aims to make the delivery process straightforward by providing clear information about shipping methods, order preparation, delivery estimates, and shipment assistance.

This policy describes the arrangements applicable to purchases made through our online store.

Olttree is operated by Shaanxi Chenrun Daohao Technology Co., Ltd.

1. Shipping Coverage

We currently accept orders for delivery to customers in the United States.

Available delivery methods and applicable charges may depend on the destination address and order details.

Please check your shipping information carefully before completing checkout, including your street address, apartment or unit number, city, state, and ZIP code.

2. Shipping Services and Rates

We currently provide three delivery choices.

Standard Shipping

  • Regular Shipping Fee: $5.99 USD.

  • Standard Shipping Free Threshold: Orders totaling $55.00 USD or more.

  • Estimated Transit: 10–15 business days after dispatch.

The standard shipping charge is $5.99 for orders below the $55.00 threshold. The standard shipping fee is waived for qualifying orders of $55.00 or more.

Expedited Shipping

  • Shipping Fee: $20.00 USD.

  • Estimated Transit: 1–2 business days after dispatch.

This is an optional paid service for customers who prefer a faster delivery method.

Free Shipping

  • Minimum Order Amount: $29.00 USD.

  • Shipping Fee: Free for qualifying orders.

  • Estimated Transit: 10–15 business days after dispatch.

Free Shipping is a separate delivery option available for orders totaling at least $29.00 USD.

The free shipping service does not automatically upgrade an order to expedited delivery.

The available shipping methods and final charges will be displayed during checkout.

3. Order Preparation Time

Most orders are prepared within 1–3 business days after payment confirmation.

The preparation process includes:

  • Reviewing submitted order details.

  • Confirming payment and product availability.

  • Preparing the selected beauty and personal care products.

  • Packaging the order.

  • Arranging dispatch with the fulfillment provider.

Order preparation time is separate from the carrier's estimated transit period.

Weekends and applicable public holidays are not included in business-day calculations.

If an unexpected inventory or fulfillment issue affects the dispatch schedule, we will contact you with an update and explain the available arrangements.

4. Delivery Time Reference

The following table summarizes our shipping arrangements.

Delivery Service Shipping Fee Processing Transit After Dispatch
Standard Shipping $5.99; waived at $55+ 1–3 business days 10–15 business days
Expedited Shipping $20.00 1–3 business days 1–2 business days
Free Shipping Free at $29+ 1–3 business days 10–15 business days

All delivery periods are estimates and should not be treated as guaranteed arrival dates.

Weather conditions, carrier capacity, public holidays, transportation disruptions, and local delivery circumstances may affect actual delivery times.

5. Fulfillment Arrangements

Orders may be prepared by our own facilities or by third-party fulfillment partners, depending on stock availability and operational requirements.

The location from which a package is dispatched may differ from our registered business address.

Our registered business address should not be interpreted as the warehouse or shipping origin for every order.

6. Shipment Confirmation and Tracking

Once your purchase has been dispatched, we will send a shipping confirmation email with the available tracking information.

Please allow some time for the carrier to receive and scan the parcel before the first tracking update appears.

If tracking details are missing or have not changed for an extended period, contact service@olttree.com.

Please provide:

  • Your order number.

  • Your checkout email address.

  • Your tracking number, if available.

Our team will review the shipment details and assist with further enquiries.

7. Delivery Address Corrections

If you notice an error in your delivery information after placing an order, please contact us immediately.

We will check whether the address can be corrected before dispatch.

Changes cannot be guaranteed once fulfillment has started or the parcel has been handed to the carrier.

If a delivery fails because of incorrect information supplied by the customer, we will review the situation and explain any available options and applicable additional charges before proceeding.

Customers will not be charged additional shipping fees for problems caused by our own fulfillment or addressing errors.

8. Late Deliveries

If your order has not arrived within the estimated transit period, please email our support team with your order number and tracking information.

We will review the available shipping records and contact the carrier or fulfillment provider where necessary.

Our team will assist with the investigation and explain the next steps based on the circumstances.

9. Lost or Untraceable Packages

If your tracking information indicates that a package may have been lost or has remained inactive for an unusually long period, please notify us.

We will investigate the shipment with the relevant carrier or fulfillment provider.

If a shipment is confirmed lost during transit, we will arrange a suitable replacement or refund without additional cost to the customer.

For an approved full-order refund resulting from a confirmed lost shipment, any original shipping charge paid will also be refunded.

10. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please check:

  • Your mailbox, front entrance, porch, or other delivery areas.

  • Your building reception or parcel collection area.

  • Whether a household member or neighbor accepted the parcel.

  • Any delivery notice or photograph provided by the carrier.

If the package remains missing, contact us with your order number and tracking information.

We will review the available delivery records. A carrier delivery scan alone will not automatically prevent us from investigating your enquiry.

11. Damaged Packages and Beauty Products

If your package or a beauty and personal care product arrives damaged, please contact us.

Provide your order number, a description of the issue, and photographs or videos of the product and packaging where available.

We will assess the situation and provide an appropriate resolution, which may include a replacement, refund, or authorized return.

If a return is necessary because of a verified product or fulfillment issue, we will arrange or cover the required return shipping.

12. Refused and Undeliverable Deliveries

If a package is refused or returned to the fulfillment provider because delivery could not be completed, please contact our support team.

We will review the circumstances and explain the available options.

Where the failed delivery results from incorrect customer-provided information or a refusal unrelated to a product or service issue, additional shipping or return expenses may be the customer's responsibility.

Any applicable costs or refund adjustments will be explained before proceeding.

If the issue results from our fulfillment error or a carrier problem, we will provide an appropriate resolution.

Refusing a parcel does not automatically initiate a refund. Please follow the procedures in our Return & Refund Policy.

13. Cancellations, Returns, and Refunds

If you wish to cancel an order, contact us as early as possible so we can determine whether dispatch can still be stopped.

For cancellations successfully confirmed before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping fee paid will be included.

After delivery, eligible returns may be requested within 90 calendar days, subject to our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days after cancellation confirmation, return inspection, or refund approval, as applicable.

Banks and payment providers may need additional time to display the refunded amount.

14. Contact and Business Information

For enquiries about shipping options, delivery status, tracking, or order fulfillment, contact:

Brand Name: Olttree

Company Name: Shaanxi Chenrun Daohao Technology Co., Ltd.

Email: service@olttree.com

Phone: +86 18392968228

Business Address:

Room G165, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.

Please include your order number and checkout email address when contacting us about an existing shipment.

Do not send returned products to our business address unless our customer support team has specifically authorized it.