Frequently Asked Questions

Shipping and Delivery

Where Can I Receive My Order?

Olttree currently ships to customers in the United States.

The delivery services available for your order and their corresponding fees will be displayed at checkout.

What Delivery Options Do You Provide?

We offer three shipping options:

Standard Shipping

Shipping Fee: $5.99 USD.
Free Standard Shipping Threshold: $55.00 USD.
Estimated Transit: 10–15 business days after dispatch.

Expedited Shipping

Shipping Fee: $20.00 USD.
Estimated Transit: 1–2 business days after dispatch.

Free Shipping

Qualification: Orders totaling $29.00 USD or more.
Shipping Fee: Free.
Estimated Transit: 10–15 business days after dispatch.

Free Shipping is a separate delivery option for qualifying orders. It does not automatically upgrade the shipment to expedited service.

Please check the final shipping option and charges shown during checkout.

How Quickly Are Orders Prepared?

Most orders are processed within 1–3 business days after payment confirmation.

This period covers order verification, product preparation, packaging, and dispatch arrangements.

Processing time is separate from the estimated delivery period. Weekends and applicable public holidays are not counted as business days.

Will I Receive a Tracking Number?

Yes. After your order has been dispatched, we will send a shipping confirmation email with the available tracking information.

Tracking updates may not appear immediately because the carrier needs time to register the package.

If you cannot locate your tracking information, contact service@olttree.com.

What Happens If My Order Is Delayed?

If your package has not arrived within the estimated delivery period, contact our support team with your order number and tracking details.

We will review the shipment information and coordinate with the relevant carrier or fulfillment provider when necessary.

What If My Tracking Shows Delivered?

If the tracking page indicates delivery but you cannot find your package, please check your mailbox, front entrance, parcel room, reception desk, or nearby delivery locations.

You may also check with household members or neighbors.

If the parcel remains missing, contact us so we can review the available delivery records.

Products and Beauty Care

What Does Olttree Specialize In?

Olttree focuses on beauty and personal care products for everyday routines.

Our collection may include skincare products, makeup essentials, beauty tools, grooming accessories, and other personal care items.

Product availability may change over time.

How Can I Check Product Ingredients and Specifications?

Please refer to the individual product page for available ingredient information, product dimensions, shades, features, and usage instructions.

If you have a question about a specific item, contact our team before purchasing.

How Should I Use Beauty Products?

Always follow the product-specific instructions provided on the product packaging or listing.

Where relevant, review ingredient information and usage precautions before applying a product.

If you have a known sensitivity to an ingredient, review the product information carefully before purchase.

What If My Product Arrives Damaged or Incorrect?

Contact service@olttree.com with your order number and a description of the problem.

Photographs or videos of the product and packaging may help us assess the issue.

We will review your request and provide an appropriate solution, which may include a replacement, refund, or authorized return.

Orders and Payments

Can I Update or Cancel My Purchase?

If you need to correct an order or request cancellation, contact us as soon as possible.

We will check whether the order can still be modified before dispatch.

Once fulfillment has started or the package has been handed to the carrier, changes may no longer be possible.

What Happens If My Cancellation Is Approved?

For cancellations confirmed before dispatch:

No cancellation fee will apply.
The full amount paid will be refunded.
Any original shipping fee paid will be included.
Refunds will be processed within 5–10 business days after cancellation confirmation.

Which Currency Is Used?

Unless otherwise stated, prices and shipping charges are displayed in US dollars (USD).

The final amount will be shown before you complete checkout.

Returns and Refunds

How Long Is the Return Window?

Eligible purchases may be submitted for return within 90 calendar days from the delivery date, subject to our Return & Refund Policy.

Can I Return a Beauty Product I No Longer Need?

Eligible change-of-mind returns may be accepted when the product meets the applicable condition requirements.

Items should generally remain unused, unopened where applicable, undamaged, and in their original condition.

Certain beauty and personal care products may have hygiene-related restrictions, particularly when seals have been broken or products have been opened or used.

Any applicable restrictions will be communicated where relevant and will not override mandatory consumer rights.

How Do I Submit a Return Request?

Email service@olttree.com and include:

Your order number.
Your checkout email address.
The product you wish to return.
The reason for the request.
Relevant photographs or videos, if applicable.

Please wait for our approval and return instructions before sending the product back.

Who Pays for Return Shipping?

For eligible preference-based returns, customers are responsible for return shipping expenses.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its listing, we will provide an appropriate resolution without additional cost.

Where a return is required because of such an issue, we will arrange or cover the necessary return shipping.

We do not charge a separate restocking fee.

How Long Does a Refund Take?

Approved refunds are generally processed within:

5–10 business days after an approved return is received and inspected.
5–10 business days after approval when no return is required.
5–10 business days after confirmation of a successful pre-dispatch cancellation.

Your bank or payment provider may require additional time to display the funds.

Where Do I Send a Return?

After your return request is approved, our support team will provide the designated return address and shipping instructions.

Please do not send products to our registered company address unless specifically authorized.

Menu

Your cart is empty

Your Cart