Terms of Service
Last Updated: November 11, 2026
Welcome to Olttree. These Terms of Service govern your access to and use of our online store, including browsing products, creating an account, placing orders, and communicating with our customer support team.
By using our website or completing a purchase, you agree to these terms and the applicable store policies.
Olttree is operated by Shaanxi Chenrun Daohao Technology Co., Ltd.
Please read these terms together with our Privacy Policy, Terms of Purchase, Shipping & Delivery Policy, and Return & Refund Policy.
1. Website Access and Acceptable Use
You agree to use our website for lawful purposes and to provide accurate information when placing orders, creating accounts, or contacting us.
The following activities are prohibited:
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Using our website for fraudulent or unlawful purposes.
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Attempting to access restricted accounts or systems without authorization.
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Uploading harmful software or interfering with website operations.
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Disrupting the shopping experience of other visitors.
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Copying or using protected website content without appropriate permission.
We reserve the right to take reasonable measures in response to misuse, suspicious transactions, or security concerns.
Such measures will not remove our obligations concerning accepted orders, valid customer claims, or applicable refund and consumer protection requirements.
2. Product Descriptions and Information
Olttree specializes in beauty and personal care products intended for everyday skincare, makeup, grooming, and personal care routines.
We make reasonable efforts to provide accurate product descriptions, photographs, ingredient information where available, product specifications, and usage details.
Before purchasing, customers should carefully review:
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Product names and descriptions.
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Ingredients and product contents where provided.
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Available shades, sizes, and variations.
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Product dimensions and specifications.
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Usage directions and relevant precautions.
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Included accessories and packaging details.
Product appearance may vary slightly because of photography, lighting, and individual screen settings.
Customers should follow the instructions provided with each product and review relevant ingredient information before use.
Nothing in this section limits a customer's rights concerning defective or materially misdescribed products.
3. Pricing and Payment Conditions
Unless otherwise stated, all prices and shipping charges are displayed in US dollars (USD).
The checkout page will show the final order amount before payment, including applicable product prices, selected delivery charges, and any taxes collected through checkout.
By submitting payment, you confirm that you are authorized to use the selected payment method.
We may conduct reasonable checks to verify payment authorization, order information, stock availability, and transaction security.
If an order cannot be completed because of inventory problems, significant pricing or listing errors, unsuccessful payment authorization, or suspected fraudulent activity, we will contact you about the appropriate resolution.
We will not change the agreed price of an accepted order without your consent.
4. Order Processing and Delivery
Olttree currently provides shipping services to customers in the United States.
Our delivery options are:
Standard Shipping
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$5.99 USD.
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Free standard shipping at $55.00 USD or more.
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Estimated transit: 10–15 business days after dispatch.
Expedited Shipping
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$20.00 USD.
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Estimated transit: 1–2 business days after dispatch.
Free Shipping
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Free for orders totaling $29.00 USD or more.
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Estimated transit: 10–15 business days after dispatch.
The free shipping option is a separate delivery service and does not automatically provide expedited delivery.
Most orders are processed within 1–3 business days after payment confirmation.
Processing time is separate from carrier transit time.
The shipping options available for your purchase and their applicable charges will be displayed at checkout.
Orders may be prepared through our own facilities or third-party fulfillment providers. The actual dispatch location may differ from our registered business address.
Delivery periods are estimates and may be affected by weather, public holidays, carrier operations, and other transportation circumstances.
5. Customer Accounts and Information
If you create a customer account, you are responsible for maintaining the confidentiality of your login information and using the account appropriately.
You should notify us if you become aware of unauthorized account activity.
Information provided during checkout or account registration should be accurate and up to date.
Our collection and handling of personal information are explained in our Privacy Policy.
6. Returns, Refunds, and Cancellations
Eligible purchases may be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy.
For preference-based returns, products should generally remain unused, unopened where applicable, undamaged, and in their original condition.
Certain beauty and personal care products may have hygiene-related restrictions where legally permitted.
Customers are responsible for return shipping expenses for eligible change-of-mind returns.
If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description, we will review the issue and provide an appropriate resolution without additional cost.
Where a return is required because of such an issue, we will arrange or cover the necessary return shipping.
Approved refunds are generally processed within:
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5–10 business days after an approved return is received and inspected.
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5–10 business days after approval when a return is not required.
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5–10 business days after confirmation of a successful pre-dispatch cancellation.
Please obtain return authorization before sending products back.
Our registered company address is not an authorized return destination unless our customer support team has specifically confirmed otherwise.
7. Intellectual Property Rights
Website materials, including text, photographs, graphics, logos, product descriptions, visual designs, and page layouts, are owned by or used with authorization from their respective rights holders unless otherwise indicated.
You may not reproduce, distribute, modify, or commercially exploit protected materials without appropriate authorization, except where permitted by applicable law.
Third-party brand names and trademarks remain the property of their respective owners.
8. Third-Party Services
Our store may use external providers for website hosting, e-commerce infrastructure, payment processing, shipping, fulfillment, analytics, and customer communications.
These providers may operate under their own terms of service and privacy policies.
We make reasonable efforts to work with service providers that support our store operations, but the use of external services does not eliminate our responsibilities toward customers under applicable law.
9. Website Availability and Legal Limitations
We aim to maintain a stable and accessible online store.
Temporary interruptions may occur because of maintenance, technical issues, software updates, or circumstances outside our reasonable control.
Such interruptions do not automatically release us from responsibilities concerning accepted purchases, outstanding refunds, or valid customer claims.
Nothing in these terms is intended to exclude or restrict rights, remedies, or liabilities that cannot legally be excluded or restricted.
Mandatory consumer protection laws remain applicable.
10. Changes to These Terms
We may update these Terms of Service to reflect changes in our products, store operations, services, or legal requirements.
The revised version will be published on this page with an updated revision date.
Where required by law, additional notice will be provided for significant changes.
Updates will not retroactively remove rights associated with purchases already completed.
11. Contact and Company Information
For enquiries concerning our website, products, payments, orders, delivery, or after-sales services, please contact:
Brand Name: Olttree
Company Name: Shaanxi Chenrun Daohao Technology Co., Ltd.
Email: service@olttree.com
Phone: +86 18392968228
Business Address:
Room G165, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.
When contacting us about an existing order, please include your order number and checkout email address.
Olttree is operated by Shaanxi Chenrun Daohao Technology Co., Ltd.