Terms of Purchase

Last Updated: November 11, 2026

These Terms of Purchase set out the conditions that apply when customers order products through the Olttree online store.

They explain how orders are submitted and reviewed, how payments are handled, what customers should know before purchasing, and how shipping, cancellations, returns, and refunds are managed.

Olttree is operated by Shaanxi Chenrun Daohao Technology Co., Ltd.

By completing checkout, you acknowledge these purchasing conditions and the related store policies.

1. Product Selection and Pre-Purchase Information

Before placing an order, customers should review the details provided on the relevant product page.

Depending on the item, this information may include:

  • Product descriptions and photographs.

  • Ingredients and product contents where provided.

  • Available colors, shades, and sizes.

  • Product dimensions and specifications.

  • Usage instructions and relevant precautions.

  • Included accessories and packaging information.

Olttree offers beauty and personal care products for different routines and preferences.

Customers should review the available ingredient information and product instructions before purchasing.

If you require clarification about a particular product, please contact our support team before submitting your order.

2. Submitting and Confirming an Order

When you complete checkout, you are submitting a purchase request to Olttree.

An order confirmation email acknowledges that your order information has been received. It does not necessarily mean that the order has already been accepted for dispatch.

We may review an order to verify:

  • Product availability.

  • Payment authorization.

  • Customer and shipping information.

  • Delivery eligibility.

  • Transaction security.

If we cannot fulfill an order because of inventory shortages, significant listing errors, payment issues, or suspected fraudulent activity, we will contact you to explain the available options.

Unless we expressly confirm acceptance earlier, an order will generally be considered accepted when the shipping confirmation is issued.

If payment has been collected for an order that is subsequently canceled, any applicable refund will be returned to the original payment method.

3. Product Prices and Payment

Unless otherwise indicated, all product prices and shipping fees are displayed in US dollars (USD).

Before submitting payment, the checkout page will show the applicable order total.

This may include:

  • Product prices and quantities.

  • Selected shipping fees.

  • Applicable taxes collected through checkout.

  • Other charges disclosed before payment.

By completing payment, you confirm that you are authorized to use the selected payment method.

We may perform reasonable verification checks to protect customers and prevent unauthorized transactions.

We will not increase the agreed purchase price of an accepted order without your consent.

4. Order Preparation and Shipping Arrangements

Most orders are prepared within 1–3 business days after payment confirmation.

This period includes order verification, product preparation, packaging, and dispatch coordination.

Olttree currently provides delivery to customers in the United States through the following options:

Standard Shipping

  • Regular fee: $5.99 USD.

  • Standard shipping fee waived on orders of $55.00 USD or more.

  • Estimated transit: 10–15 business days after dispatch.

Expedited Shipping

  • Fee: $20.00 USD.

  • Estimated transit: 1–2 business days after dispatch.

Free Shipping

  • Available on orders totaling $29.00 USD or more.

  • Fee: Free.

  • Estimated transit: 10–15 business days after dispatch.

Free Shipping is a separate standard delivery option. It does not include expedited delivery.

The available methods and final shipping charges for your order will be displayed at checkout.

Processing and transit periods are calculated separately.

We may use our own facilities or third-party fulfillment providers to prepare and dispatch orders. The shipping origin may differ from our registered company address.

Delivery timeframes are estimates and are not guaranteed arrival dates.

5. Shipping Information and Delivery Responsibilities

Customers are responsible for providing accurate shipping information during checkout.

Please verify your address, apartment or unit number, city, state, and ZIP code before completing your purchase.

After dispatch, a shipping confirmation email will be sent with the available tracking details.

If your shipment is delayed, tracking information is unavailable, or a delivery problem occurs, contact service@olttree.com.

Please provide your order number and tracking reference where available.

If a package is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional cost.

If tracking shows that a package was delivered but you cannot locate it, contact us so we can review the available delivery information.

6. Order Modifications and Cancellations

If you need to update or cancel a purchase, please contact service@olttree.com as soon as possible.

Include your order number, checkout email address, and details of the requested change.

We will determine whether the order can still be modified or canceled before dispatch.

Once fulfillment has started or the package has been transferred to the carrier, modifications and cancellations may no longer be possible.

For cancellations confirmed before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping fee paid will be included.

  • The refund will be processed within 5–10 business days after cancellation confirmation.

For orders that have already been dispatched, customers may request an eligible return after delivery.

7. Returns and Product Issues

Eligible purchases may be submitted for return within 90 calendar days from the delivery date, subject to our Return & Refund Policy.

For preference-based returns, products should generally remain unused, unopened where applicable, undamaged, and in their original condition.

Certain beauty and personal care products may have hygiene-related restrictions where legally permitted.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description, please contact us.

We will review the situation and provide an appropriate resolution, which may include a replacement, refund, or authorized return.

For verified product issues requiring a return, we will arrange or cover the necessary return shipping.

For eligible change-of-mind returns, customers are responsible for return shipping expenses.

No separate restocking fee applies.

Please obtain authorization before sending a product back. Our support team will provide the designated return address and instructions.

Our registered business address must not be used as a return destination unless expressly authorized.

8. Refund Processing

Approved refunds are issued to the original payment method used during checkout.

The usual processing periods are:

  • Approved returns: 5–10 business days after the returned product is received and inspected.

  • Refunds without a required return: 5–10 business days after approval.

  • Pre-dispatch cancellations: 5–10 business days after cancellation confirmation.

Banks, card issuers, and payment providers may require additional time to display the funds.

For preference-based returns, original outbound shipping fees are generally non-refundable unless applicable law requires otherwise.

When a full-order refund is approved because of a damaged, defective, incorrect, or materially misdescribed product, any original shipping fee paid will also be refunded.

9. Customer Responsibilities and Product Use

Customers should review product descriptions, available ingredients, usage instructions, and relevant precautions before purchasing.

Beauty and personal care products should be used according to the instructions provided for the individual item.

Customers should check product information carefully and discontinue use if an unexpected reaction or concern occurs.

Nothing in these purchasing terms is intended to replace product-specific instructions or applicable consumer protections.

Customers are also responsible for providing accurate order and contact details and for reviewing the order summary before payment.

10. Applicable Consumer Rights

These Terms of Purchase do not exclude or restrict any consumer rights, legal remedies, or responsibilities that cannot lawfully be excluded or limited.

Where mandatory consumer protection laws provide additional rights, those rights remain unaffected.

If any part of these terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

11. Contact and Business Information

For assistance with product enquiries, payment issues, order confirmation, delivery, cancellations, returns, or refunds, please contact:

Brand Name: Olttree

Company Name: Shaanxi Chenrun Daohao Technology Co., Ltd.

Email: service@olttree.com

Phone: +86 18392968228

Business Address:

Room G165, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.

When contacting us about an existing order, please include your order number and the email address used during checkout.

Please do not send returned products to our registered business address unless our customer support team has specifically authorized it.